FAQ

Customer Service Hours:
Monday - Friday | 7:30am - 4:30pm CST
Tel: 1-877-689-2838
help@nuwaveNow.com
1. What are the specifications of the NuWave Primo Combo Grill Oven?
• Dimensions: 16.9in x 13.9in x 13.4in
• Wattage: 1500W
• Voltage: 120V
• Amps: 12.5A
• Weight: 16lbs
2. How does the NuWave Primo work?
The NuWave Primo Combo Grill Oven uses convection, conduction, infrared and contact heat together to cook up to 70% faster than a conventional oven.

Conduction is the heat that is applied directly to the food in the air like in your traditional oven. Convection is circulated hot air, produced by our quiet motor and a specially designed fan. This allows the heat to distribute evenly for faster cooking and even browning. Infrared is simply a form of gentle, invisible, radiant heat. It penetrates the inside of foods while also cooking from the outside, leaving dishes moist and full of flavor yet browned to perfection. And finally contact heat occurs from the direct contact to the heated Grill Plate, just like when you get that sizzle by placing your food on your backyard grill.
3. What do I do with the temperature probe?
The NuWave Primo includes a built-in sensor that measures your food's internal temperatures in amazingly precise 1-degree increments. This Digital Temperature Probe ensures perfect results for meat, seafood and poultry – each and every time – and eliminates the possibility of undercooking or overcooking. Simply set the desired internal temperature you want your food to reach and the Primo can shut off automatically once your food reaches that temperature.
4. What does the Sear function do?
The NuWave Primo offers multiple ways to sear your food at 425℉. The Sear 1 setting will sear your food before cooking while the Sear 2 setting will sear your food after cooking. You can choose to use one of these functions or both when preparing your meals in the Primo.
5. What does the Top/Bottom function do?
The NuWave Primo features two heating elements – one on the top of the unit in the Power Head and one on the bottom in the form of a non-stick Grill Plate. By default, the Primo is set to cook with 50% top heat and 50% bottom heat. The maximum power for the top heater is 100%, but the maximum for the bottom Grill Plate is 70%.
6. What does the Warm/Reheat function do?
If your Primo meal is done cooking but you're not ready to eat yet, simply press the Warm button to keep your food hot without drying it out or overcooking. By default, the Warm button keeps the Primo at 140℉ for 30 minutes. Additionally, you can press and hold this button to take advantage of the Primo's reheat function to cook at 360℉ for 4 minutes by default.
7. What does the Stage function do?
You can program the Primo to execute up to 5 different cooking stages all on its own, so you don't have to manually adjust the cooking temperature. For example, you can program the Primo to cook at 400℉ for 6 minutes, then automatically reduce the heat to 350°F for 20 minutes. The Primo does all the work for you!
8. What does the Program function do?
The Primo offers the ability to program and save your own custom recipes directly into the unit, making cooking your favorite dishes easier than ever. Simply enter the appropriate cooking temperatures and times using the Program and Stage functions, then save the entered steps as your own custom program. Now you can tell the Primo to cook this recipe simply by recalling the saved program whenever you want.
9. How do I access the preprogrammed menu items?
Programs 1-100 in the Primo's memory are already filled with the most commonly cooked dishes for your convenience. The Primo has presets for everything from broccoli to burgers to chicken breasts and even cookies. To utilize these presets, simply press the Program button and choose the appropriate program number and let the Primo do the rest.
10. What are the program numbers for the menu items?
The program numbers can be found in the beginning of your NuWave Primo Owner's Manual.

NuWave Primo Presets
11. How much food can I fit in my NuWave Primo?
The NuWave Primo has enough capacity to cook a 10-pound chicken or roast.
12. Do I have to preheat the Primo every time I cook?
It is not necessary to preheat the Primo before each use, however we do recommend that you do so whenever possible. Although the Primo does heat up quickly, cooking without preheating may require you add a couple minutes to your cooking time to achieve desired results.
13. How big is the NuWave Primo Grill Plate?
The NuWave Primo Grill Plate is 12 inches in diameter.
14. Does the NuWave Primo create smoke?
When cooking foods with high fat content, excess grease and oil may collect on the Primo’s Grill Plate. When this happens, the oil may be heated to the point of smoking. Under normal circumstances, this will not harm the NuWave Primo. If smoke continues to emanate from the NuWave Primo even after cleaning, contact customer service. Always exercise caution when opening the Primo and be sure to clean the unit after every use.
15. How do I clean my NuWave Primo?
Clean the NuWave Primo and accessories before first use, after every use or in between a number of large batches. Unplug the appliance and ensure it cools completely before cleaning. Once cool, use a damp cloth to wipe the outside of the appliance. The Power Dome, Grill Plate and Base are dishwasher-safe.
16. What types of pans can be safely used in the NuWave Primo?
Virtually any item than can be used in a conventional oven can also be used in the NuWave Primo. If it’s oven-safe and small enough to fit comfortably inside the unit, you can use it to cook in the Primo. Cooking vessels such as metal baking pans, Pyrex, aluminum foil and oven-safe cooking bags and trays can be used in the NuWave Primo.
17. Where do I find the model number and serial number?
Both the model number and serial number are located on the back of the power head.
18. What is the warranty?
The NuWave Primo Combo Grill Oven includes a 1-year warranty.

NuWave Primo Warranty

1-YEAR VIP LIMITED WARRANTY :
The 1-Year VIP LIMITED WARRANTY applies only to purchases made directly from NuWave LLC (not third-party retailers) by customers within the 48 contiguous states. It covers customer’s shipping costs when returning a defective unit to NuWave (if requested) and when having a replacement unit and/or parts shipped from NuWave to customer for one year from date of purchase. Shipping covered under this warranty shall be via UPS, FedEx, or another similar service, determined at NuWave’s sole discretion. This warranty does not replace the Manufacturer’s Limited Warranty and it shall only apply to shipping costs when NuWave, in its sole discretion, determines that a valid warranty claim has been made under the Manufacturer’s Limited Warranty. If you have any questions about the operation or warranty of the product, one of our friendly customer service representatives will be glad to help you. Simply call 1-877-689-2838, M-F from 7:30AM – 4:30PM CST, or e-mail help@nuwavenow.com.
19. What if I can’t find the manual and recipe book for my NuWave Primo?
Don't worry! You can always download printed support materials here.

NuWave Primo Owner's Manual & Recipe Book

THE POWER OF AN OVEN - THE FLAVOR OF A GRILL

OWN THE ALL NEW NUWAVE PRIMO COMBO GRILL & OVEN
with Digital Temperature Probe

3 payments of
$59.99
FREE SHIPPING*

*Free Shipping applies only to the 48 contiguous states.

✓ 1500-Watt Powerhead
✓ Improved Power Dome
✓ Integrated Temperature Probe
✓ Stainless-Steel Dome Holder
✓ Powered Non-Stick Grill Plate
✓ Manual with Tons Of Recipes

GET THIS BONUS FREE GIFT
NuWave OLIO
20-Cup Rice & Multi-Cooker ($50 value)

*Just pay separate P&H